Faq
Shopping
How Do I Know If My Order Went Through?
After an order is placed, we'll send an order confirmation to your email immediately. If any mistakes were made in ordering, please contact us as soon as possible to rectify the situation. If you haven't received an email, please check your SPAM filter in your email first and then contact us.
How To Cancel My Order?
If your package has not yet been shipped for over 1 week after your order is placed, please contact us or click HEREto cancel your order as soon as possible.
Sold Out? What lf The ltem I'm Interested In ls No Longer Available ln My Size?
Due to our limited stocks of clothing, some items sell out quickly. We try our best to replenish based on your needs, so send us the item and size you're interested in, including the product link, and our team will do our best to get you the item you need.
What Should Do lf The Size ls Different From What l Ordered?
Please note that the measurement shown on the size chart is around 1-2 cm tolerance. Every product has its size chart on the page, and we use the measurement of cm to measure the product. If they don't fit you well, you could return the items. (Please check ourreturn policy)
Shipping
How long will it take to get my package?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I Change My Address?
If your package has not yet been shipped, please contact us or click HERE to edit your correct shipping address as soon as possible.
Do You Refund The Shipping Fees?
Unfortunately shipping fees will not be refunded if you decide to return your items. For more information on returns, please check this page.
Payment
How Do I Pay For My Order?
We accept PayPal, Visa and MasterCard credit and debit cards via our secure payment method.
All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
What Currencies Can I Use?
We accept US dollars, Euros, Great British Pound Sterling，Canadian Dollars, Australian Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar and others.
ls lt Safe To Use My Credit Card On The Website?
Yes, we take your security seriously. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).
Other Questions
Still can not find your questions? Do not worry, contact us now via email:Hipkiwiofficial@gmail
