Return & Exchange Policy
Thank you for shopping at HipKiwi! To ensure your satisfaction, we offer a 7-day return policy. Please review the terms and conditions for returns and exchanges below:
Return Conditions
You have 7 days from receiving your item to request a return. To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase. Please note that returns without a prior request will not be accepted.
Return Process
To initiate a return, please contact us at hipkiwiofficial@gmail.com. We will provide instructions on how and where to send your package once your return request is approved. Unauthorized returns will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact our front desk immediately so we can assess the issue and make it right.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.
Refunds
Once we have received and inspected your return, we will notify you of the approval status of your refund. If approved, you will be refunded automatically via your original payment method. Please note that you will be responsible for the return shipping costs, and it may take some time for your bank or credit card company to process and post the refund.
Contact Us
For any questions regarding returns or exchanges, feel free to contact us at hipkiwiofficial@gmail.com.
